Can people believe in your warranty?
What does this mean you may ask; well in the world of business, most companies provide a warranty for their product and service so if there is something that goes array, the customer and product are protected with no additional costs.
We as small business owners must be no different in that respect, but we must provide even better comfort zones than major corporations when it comes to customer service.
As small business owners we should be at eye level with those that have put their trust in us, we can never hide behind a website or hide behind an answering machine.
If something goes wrong, and it sometimes will, we must get in contact with the customer as soon as possible, preferably eye to eye, I know not always practical, but somehow immediately let them know the situation will get fixed.
Too many times the “human element” is removed from customer service, and all we hear are messages prompting us to punch in a number that will allow us to get a new computerized message in regards to how our situation will get fixed, albeit not when we want it too because we have not been assisted by another human being, just a pre- recorded message from one, which rarely is adequate assistance at all.
As owners of businesses, we should never let a phone or computer come between us and a customer, we must never let the sweat running from our brow into our eyes, blind us and prevent us from immediately contacting our customers after we get a message of distress from them.
It is our duty to back up our warranty, our guarantee. When something goes wrong, the customer sees clearly, because of the problem, it is us with the sweat in our eyes. Take a deep breath, wipe the sweat from your eyes, and fix the problem. It will only sting for a little while, for both you and the customer.
Best regards to all and may your day be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com
Monday, March 24, 2008
Tuesday, March 18, 2008
Mike's Motivation
Yesterday was fantastic and I was filled with excitement and the sense of accomplishment. The air was warm and the breeze light and in it a strong sensation of contribution and gratitude. It was felt by many and the reward was far beyond words. It was something that you could not touch or physically see, but the feeling sank deep in the bones.
What was the reward? True human being care and concern for others and a presentation that encouraged and promoted victory; nothing else, no dollar amount, no huge trophy to carry home, just a warm feeling of knowing others were told of the potential that was seen in them.
Taking an honest look at yourself and recognizing how special you are, will allow you to see the positive energy coming from others and you should let them know, maybe what you tell them will open their eyes to the victory that is eager for their arrival. Victory awaits us all, but we must first believe that ourselves.
In order to have someone you are involved with, believe what you say, they must see it in you first, without your positive energy and life, the things you tell others may be gone in the wind and they may never recognize their potential.
So, tell yourself that you are special, believe it, live it, and use that energy and spread it around to your fellow human beings….that is what the Lord allowed me to do yesterday, and more importantly, I pray that it leads someone else to say “This is what the Lord allowed me to do yesterday”!
Best regards to all and may your day be blessed.
Mike Daley
http://www.ethicalbusinessconnections.com
What was the reward? True human being care and concern for others and a presentation that encouraged and promoted victory; nothing else, no dollar amount, no huge trophy to carry home, just a warm feeling of knowing others were told of the potential that was seen in them.
Taking an honest look at yourself and recognizing how special you are, will allow you to see the positive energy coming from others and you should let them know, maybe what you tell them will open their eyes to the victory that is eager for their arrival. Victory awaits us all, but we must first believe that ourselves.
In order to have someone you are involved with, believe what you say, they must see it in you first, without your positive energy and life, the things you tell others may be gone in the wind and they may never recognize their potential.
So, tell yourself that you are special, believe it, live it, and use that energy and spread it around to your fellow human beings….that is what the Lord allowed me to do yesterday, and more importantly, I pray that it leads someone else to say “This is what the Lord allowed me to do yesterday”!
Best regards to all and may your day be blessed.
Mike Daley
http://www.ethicalbusinessconnections.com
Monday, March 3, 2008
Mike's Monday Motivation
My current place in this life is a result of my desire to persist.
From the earliest of days, I was shown the best way to survive and succeed; never give up no matter what circumstances bear down on you.
My parents were the best examples of this, they faced adversity many times in their lives, they were faced with life altering situations during my youth, and never did they quit or give up.
My, how I know how hard it was for them to endure these struggles over and over again; after going through many things myself as a adult, I have often reflected on how my parents held themselves together, often times, I wish I would have been as strong as them during my struggles.
I do know however, we react in our own ways, but I thank my Lord that they were as strong as they were during very crucial points in my life. Even in my times of weakness, I remembered how strong they were, and quite honestly, I believe my creator put His strength in their heart and soul so they could be His example in my life. If they had not recognized His love for them, they would not have been able to persist in their quest to ensure my survival, which I believe to be paramount in my success and how I pray for others to succeed.
Having said all of that, the focus is on the Lord and how he persisted, he endured even in the roughest of times, for he went through much more than any of us ever could, he reflected on how his parents provided for him, he relied on the example of his mother and father, and knew they received their strength from above.
Believe and have faith, for your creator has persisted in His quest to get you to where you are now. We are brought to things to make us better, not bitter. Don’t quit, don’t give up, keep going. Your example is just what someone else needs.
Best regards to all and may your day be blessed.
Mike Daley
http://www.ethicalbusinessconnections.com
From the earliest of days, I was shown the best way to survive and succeed; never give up no matter what circumstances bear down on you.
My parents were the best examples of this, they faced adversity many times in their lives, they were faced with life altering situations during my youth, and never did they quit or give up.
My, how I know how hard it was for them to endure these struggles over and over again; after going through many things myself as a adult, I have often reflected on how my parents held themselves together, often times, I wish I would have been as strong as them during my struggles.
I do know however, we react in our own ways, but I thank my Lord that they were as strong as they were during very crucial points in my life. Even in my times of weakness, I remembered how strong they were, and quite honestly, I believe my creator put His strength in their heart and soul so they could be His example in my life. If they had not recognized His love for them, they would not have been able to persist in their quest to ensure my survival, which I believe to be paramount in my success and how I pray for others to succeed.
Having said all of that, the focus is on the Lord and how he persisted, he endured even in the roughest of times, for he went through much more than any of us ever could, he reflected on how his parents provided for him, he relied on the example of his mother and father, and knew they received their strength from above.
Believe and have faith, for your creator has persisted in His quest to get you to where you are now. We are brought to things to make us better, not bitter. Don’t quit, don’t give up, keep going. Your example is just what someone else needs.
Best regards to all and may your day be blessed.
Mike Daley
http://www.ethicalbusinessconnections.com
Wednesday, February 20, 2008
Vortex
As I entered the room, the energy of my vortex consumed all who were near and swept them from their feet into the abyss of success.
A vortex draws into its center all that surrounds it, there are of course bad ones that we must watch out for. Are you smart enough and vigilant enough to avoid being caught up in a whirlpool of mediocrity and failure? I would certainly hope that you are so in tune with your world that you understand the difference.
Many times we see what others are doing and we see it working for them, we immediately get excited and think that we can do it just like they do; however what we are seeing is their energy. Can we duplicate it? Maybe so, but we should focus on creating our own energy, using others as an example is fine, but we must personalize our whirlpool to fit our personality. What works for others, may not, and won’t work for us.
We may be doing the exact same business, but we cannot expect that what has made others successful is going to be our ticket to success. In business, one must constantly revise their plans in order to continue operating successfully, search for a niche if you will. Once a niche is found, you must stick with it in order for the energy to grow, of course you may be able to dip into other areas from time to time, but if you don’t focus on your niche, nothing will ever come; the energy will take an opposite effect and you will have found yourself arriving at “no where” very fast.
With all your heart and soul, focus on creating a positive vortex of your own, and watch the glory and victory pour into your life from above!
Best regards to all and may your day be blessed.
Mike Daley
http://www.ethicalbusinessconnections.com
A vortex draws into its center all that surrounds it, there are of course bad ones that we must watch out for. Are you smart enough and vigilant enough to avoid being caught up in a whirlpool of mediocrity and failure? I would certainly hope that you are so in tune with your world that you understand the difference.
Many times we see what others are doing and we see it working for them, we immediately get excited and think that we can do it just like they do; however what we are seeing is their energy. Can we duplicate it? Maybe so, but we should focus on creating our own energy, using others as an example is fine, but we must personalize our whirlpool to fit our personality. What works for others, may not, and won’t work for us.
We may be doing the exact same business, but we cannot expect that what has made others successful is going to be our ticket to success. In business, one must constantly revise their plans in order to continue operating successfully, search for a niche if you will. Once a niche is found, you must stick with it in order for the energy to grow, of course you may be able to dip into other areas from time to time, but if you don’t focus on your niche, nothing will ever come; the energy will take an opposite effect and you will have found yourself arriving at “no where” very fast.
With all your heart and soul, focus on creating a positive vortex of your own, and watch the glory and victory pour into your life from above!
Best regards to all and may your day be blessed.
Mike Daley
http://www.ethicalbusinessconnections.com
Monday, February 11, 2008
Mike's Monday Motivation - market place
Good Day Friends,
This week’s subject will be market place.
Market place? Yes my friends, you read that right, market place. According to the American Heritage Dictionary, market place is 1. A place in where a market is set up. 2. The world of business and commerce. 3. The figurative place of assembly where works, opinions, and ideas are debated and exchanged.
The market place of ideas. The United States is our market place and we should share our ideas with the entire country. Of course not all will be interested, but the chances of success increase tremendously when we broaden our horizons, and spread our business opinions to others who may have similar interests, or just be interested in the superior product we have to offer.
Where is your market place right now? I know where mine is, and honestly, it is in need of, and is in the process of being expanded. I know what I am going to do to expand my market place.
Do you share the same thoughts? Are you honestly feeling good about your market place? If not, what are you going to do to expand it? I encourage you to take a leap of faith and go after the country.
In order to expand your market place, you have to expand your mind, the market place is big. When a department store makes an announcement in regards to a special, they rely on large store wide speakers to get the word out to everyone, not just a little speaker in a corner of the store for only few to hear. What sound system is being used in your market place?
Come on friends, announce yourself to the market place, you are special and you have special things to offer!
Best regards to all and may your Monday be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com/
This week’s subject will be market place.
Market place? Yes my friends, you read that right, market place. According to the American Heritage Dictionary, market place is 1. A place in where a market is set up. 2. The world of business and commerce. 3. The figurative place of assembly where works, opinions, and ideas are debated and exchanged.
The market place of ideas. The United States is our market place and we should share our ideas with the entire country. Of course not all will be interested, but the chances of success increase tremendously when we broaden our horizons, and spread our business opinions to others who may have similar interests, or just be interested in the superior product we have to offer.
Where is your market place right now? I know where mine is, and honestly, it is in need of, and is in the process of being expanded. I know what I am going to do to expand my market place.
Do you share the same thoughts? Are you honestly feeling good about your market place? If not, what are you going to do to expand it? I encourage you to take a leap of faith and go after the country.
In order to expand your market place, you have to expand your mind, the market place is big. When a department store makes an announcement in regards to a special, they rely on large store wide speakers to get the word out to everyone, not just a little speaker in a corner of the store for only few to hear. What sound system is being used in your market place?
Come on friends, announce yourself to the market place, you are special and you have special things to offer!
Best regards to all and may your Monday be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com/
Monday, February 4, 2008
Mike's Monday Motivation - Oversell
Good Day Friends,
This week’s subject will be oversell.
How do you oversell something? Whether it is yourself or a product, there is danger in both. In our world of being enthusiastic entrepreneurs, we must be very careful with “the sale” of our product or ourselves. If we push too hard, no matter what the product, people will turn away from us because we are “selling”.
There are very few people who understand fanatics and enthusiasts; other fanatics and enthusiasts. The rest just have an opinion and we know where that could lead. For the most part, we interact with the general public, who are neither bored nor excited about products, every now and then we come across people who will get excited, but most interaction is monotone.
How about overhauling your thoughts, and go from selling to providing -- the general public likes to be provided for. Simply put the information out there, let the curiosity of the people work in your behalf, be patient, and then begin slowly introducing your excitement to people, it goes back to last week’s topic of delivery.
So, if you find yourself doing the following, the dictionary definition: 1: Contracting to sell more than you can provide, (of yourself or product) 2: To be too eager or insistent to sell something to someone, or 3: To present with excessive or unwarranted enthusiasm, then overhaul your thought process and relax.
If your heart and product are pure and true, you won’t even have to sell anything, let alone be worried of “overselling”.
Best regards to all and may your Monday be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com/
This week’s subject will be oversell.
How do you oversell something? Whether it is yourself or a product, there is danger in both. In our world of being enthusiastic entrepreneurs, we must be very careful with “the sale” of our product or ourselves. If we push too hard, no matter what the product, people will turn away from us because we are “selling”.
There are very few people who understand fanatics and enthusiasts; other fanatics and enthusiasts. The rest just have an opinion and we know where that could lead. For the most part, we interact with the general public, who are neither bored nor excited about products, every now and then we come across people who will get excited, but most interaction is monotone.
How about overhauling your thoughts, and go from selling to providing -- the general public likes to be provided for. Simply put the information out there, let the curiosity of the people work in your behalf, be patient, and then begin slowly introducing your excitement to people, it goes back to last week’s topic of delivery.
So, if you find yourself doing the following, the dictionary definition: 1: Contracting to sell more than you can provide, (of yourself or product) 2: To be too eager or insistent to sell something to someone, or 3: To present with excessive or unwarranted enthusiasm, then overhaul your thought process and relax.
If your heart and product are pure and true, you won’t even have to sell anything, let alone be worried of “overselling”.
Best regards to all and may your Monday be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com/
Monday, January 28, 2008
Mike's Monday Motivation - Delivery
Good Day Friends,
This week’s subject will be delivery.
How do you deliver yourself to others? In other words, the presentation of yourself to people you meet. Is that delivery honest? Is it real? Or is it just to get them in the door?
If the presentation is not honest, once they get in the door, they will see the truth anyway, so be brutally honest with yourself when answering this question.
Take a minute to think about that, we must do an honest assessment of how people see us upon meeting them. They will see what is in our heart. You must grasp your “persona” for what it truly is, once you have honestly evaluated yourself, you can begin to work on the delivery of yourself and become stronger every day.
The health of your mind and heart will determine how you deliver yourself in this life’s journey. I should hope that you would want to deliver happiness, strength, love, and encouragement.
Everyone desires to have things delivered to them in good shape. We enjoy getting packages on our door step that have been properly prepared and shipped with care. We should have the exact same mind set when we deliver ourselves to others in this life, whether in everyday interaction, or in business. And in business, if we have been contacted in regards to the products or service we offer, people expect us to be the total package and we must be prepared and deliver with true compassion.
Are you ready to make the next delivery?
I encourage you to prepare, handle with care, and dare you to make the next delivery the best one yet.
Best regards to all and may your Monday be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com/
This week’s subject will be delivery.
How do you deliver yourself to others? In other words, the presentation of yourself to people you meet. Is that delivery honest? Is it real? Or is it just to get them in the door?
If the presentation is not honest, once they get in the door, they will see the truth anyway, so be brutally honest with yourself when answering this question.
Take a minute to think about that, we must do an honest assessment of how people see us upon meeting them. They will see what is in our heart. You must grasp your “persona” for what it truly is, once you have honestly evaluated yourself, you can begin to work on the delivery of yourself and become stronger every day.
The health of your mind and heart will determine how you deliver yourself in this life’s journey. I should hope that you would want to deliver happiness, strength, love, and encouragement.
Everyone desires to have things delivered to them in good shape. We enjoy getting packages on our door step that have been properly prepared and shipped with care. We should have the exact same mind set when we deliver ourselves to others in this life, whether in everyday interaction, or in business. And in business, if we have been contacted in regards to the products or service we offer, people expect us to be the total package and we must be prepared and deliver with true compassion.
Are you ready to make the next delivery?
I encourage you to prepare, handle with care, and dare you to make the next delivery the best one yet.
Best regards to all and may your Monday be blessed!
Mike Daley
http://www.ethicalbusinessconnections.com/
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